Package travel information form

Travel Contract CK Matkali s.r.o. – form handed to the Client before the conclusion of the Contract

FORM in accordance with Decree No. 122/2018 Coll.

within the meaning of Section 1b, paragraph 1, letter a) or b) points 1 to 4 of Act No. 159/1999 Coll. on certain conditions of doing business and on the performance of certain activities in the field of tourism, as amended

The set of tourism services offered to the Client constitutes a tour according to Act No. 159/1999 Coll., on certain conditions of doing business and on the performance of certain activities in the field of tourism, as amended, which implements Directive (EU) 2015/2302. You (as the Client) will be able to exercise all rights that arise for you from the legal regulations of the European Union relating to tours. Travel agency CK Matkali s.r.o., ID number 23637935, with registered office at Korunní 2569/108, Vinohrady, 101 00 Prague 10, will bear full responsibility for the proper provision of the services included in the tour. CK Matkali s.r.o., ID number 23637935, with registered office at Korunní 2569/108, Vinohrady, 101 00 Prague 10 is legally obliged to provide bankruptcy protection (guarantee insurance or bank guarantee), on the basis of which you will be refunded for the payments made for services that were not provided to you due to its bankruptcy, and if transport is part of the tour, your repatriation will be ensured.

Basic rights of the customer (in accordance with the Travel Contract also referred to as the "Client") pursuant to Act No. 159/1999 Coll., as amended, and Act No. 89/2012 Coll., Civil Code, as amended:

− Before concluding the travel contract, the Client will receive all necessary information about the trip pursuant to Section 9a of Act No. 159/1999 Coll., on certain conditions of business and on the performance of certain activities in the field of tourism, as amended, i.e. e.g. destination of travel or stay, means of transport, accommodation, catering and others.

− The Travel Agency is responsible to the Client for the proper provision of all travel services included in the Travel Contract.

− The Client will receive a telephone number for emergencies or contact details where he can contact the Travel Agency.

− The Client may transfer the travel contract to another person with reasonable notice and, if applicable, after paying additional costs. The Travel Agency informs the Client that if the Trip also includes the provision of a flight ticket, the additional costs for the transfer may include a substantial airline fee.

− The price of the trip may be increased only in the event of a specific increase in costs (for example, fuel prices) and if this is expressly stipulated in the travel contract, no later than 20 days before the start of the trip. If the price increase exceeds 8% of the trip price, the Client may withdraw from the contract. If the Travel Agency reserves the right to increase the trip price, the Client is entitled to a discount on the trip price in the event of a reduction in the relevant costs.

− The Client may withdraw from the contract without paying a termination fee (cancellation fee) and recover all payments if there has been a significant change in any essential element of the trip, with the exception of the price. If the Travel Agency cancels the trip before the start of the trip, the Client has the right to a refund of the trip price and, if applicable, compensation for damages.

− The Client may withdraw from the contract without paying a cancellation fee (cancellation fee) before the start of the trip, if unavoidable and extraordinary circumstances have occurred at the destination or place of stay or its immediate vicinity that have a significant impact on the provision of the trip or on the transport of persons to the destination or place of stay (for example, if there are serious security problems at the destination or place of stay that could affect the trip).

− The Client may withdraw from the contract before the start of the trip, if he pays a reasonable and justifiable cancellation fee (cancellation fee).

− If, after the start of the trip, its essential elements cannot be provided in accordance with the contract, the Client must be offered a suitable alternative solution at no additional cost. The Client may withdraw from the contract without paying a termination fee (cancellation fee) if the services are not provided in accordance with the contract, and this fact significantly affects the performance of the services included in the Tour and the Travel Agency has not provided a suitable alternative solution.

− In the event of failure to provide or incorrect provision of tourism services included in the Tour, the Client has the right to a discount on the Tour price, compensation for damage or both.

− The Travel Agency is obliged to provide assistance if the Client finds him/herself in difficulty.

− If the Travel Agency finds himself in bankruptcy, the customer will be refunded the deposit paid or the price of the tour, including the price paid for the tour voucher in the event of the tour not being carried out, or the difference between the paid price of the tour and the price of the partially provided tour in the event that the bankruptcy occurred after the start of the tour provision. If the Travel Agency finds itself in bankruptcy after the start of the tour provision and if transport is part of the tour, the customer's repatriation is ensured. The travel agency CK Matkali s.r.o. has secured protection in the event of bankruptcy in the form of insurance with the entity UNIQA pojišťovna, a.s. Company ID: 49240480 with its registered office at Evropská 810/136, 160 12, Prague 6, info@uniqa.cz, www.uniqa.cz, 488 125 125. The customer can contact this entity if services have been denied due to the Travel Agency's bankruptcy. The Travel Agency has a document confirming the insurance arrangement available on its website, and will always present it to the Client upon request.

Directive (EU) 2015/2302 of the European Parliament and of the Council is implemented in the Czech legal order by Act No. 159/1999 Coll., on certain conditions for undertaking business and on the performance of certain activities in the field of tourism, as amended by Act No. 111/2018 Coll., and Sections 2521 to 2549a of Act No. 89/2012 Coll., the Civil Code, as amended by Act No. 111/2018 Coll., available on the website of the Ministry of Regional Development (http://www.mmr.cz); this form of publication is for informational purposes only.

I confirm receipt of the prescribed form prior to the conclusion of the Travel Agreement on ……………………..

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Client